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My bathroom was ordered through a company who helped with the design and the measurements are not quite right?

the bath does not fit and i was lead to believe the taps were in the corner but because it is more than 30 days they are not interested in a refund what are my rights

Public Comments

  1. You can always try to report them to the Better Business Bureau. Sometimes that will shake a company up to do the right thing.
  2. Your rights are depending on the contract. What you agreed to should be adhered to but Kitchen /bath room companies are famous for taking the P*** out of the customers. If they measured and it is wrong then they have to take all responsibility.
  3. You can sue for breach of contract but evidence is an issue. Go see a solicitor for nothing at citizen's advice, or some legal practices give you a free interview.
  4. Who took the measurements?
  5. 1) Why have you waited more than 30 days? That doesn't make any sense to me. 2) Did you measure? If you did, you can't expect anything. If THEY measured, you should have checked off on it. 3) Personally I think it's a new bathroom. You expect it to look just like the magazine. When it doesn't and it's larger than you expect, you're irrate.
  6. The 1979 Sale of Goods act states the goods must be "be of satisfactory quality. This means the goods must be fit for their purpose and meet the standards that any reasonable person would expect. This includes the appearance and finish of the goods, their safety and durability and whether they are free from defects, including minor faults." If you bought the goods on or after 31 March 2003, you can ask the seller to replace or repair the goods free of charge if they are faulty. If you do this within six months of receiving the goods, and it is reasonable to expect them to have lasted for the period of time you have had them, it will be assumed that the problem existed when you bought the goods, unless the seller can show otherwise. However, you can still ask for a replacement or a repair for up to six years from the date that you bought the goods, if it is reasonable for them to have lasted that long. In this case it will be up to you to show that the goods were faulty at the time of sale. The longer you have had the goods, the more difficult it is to prove that the fault was there at the time of sale.
  7. Richard's answer is spot on. Sorry, Richard - I accidentally gave your answer the thumbs down, instead of thumbs up, and I have not found a way to change that. FAQ's say you can't change your "vote", so I suppose that means you can't change the "thumbs". So please will some kind person(s) give Richard's answer two thumbs up for me, to cancel out my stupid mistake! (I'm new to this.) There may have been more comprehensive answers since Richard's, but his still covers it.